Frequently Asked Questions

Frequently Asked Questions Original Handcrafted Jewelry

Shipping

Where Are You Located?
Original Handcrafted Jewelry is custom handcrafted in Calgary, Alberta, Canada. We ship our products and collections to Canada and the United States.

What Methods Do You Ship By? 
We ship to Canada via Canada Post:

  • Expedited Parcel
  • Priority
  • Xpresspost

We ship to the United States via Canada Post:

  • Expedited Parcel USA
  • Small Packet USA
  • Air Tracked Packet USA
  • Xpresspost USA

When Will I Receive My Order?
Each order takes 1-3 business days to process. Once your package is in the mail, these are the following shipping estimations provided by Canada Post.

  • Regular Mail
    • Within Alberta: 3-5 business days
    • Canada: 4-6 business days
    • United States: 4-7 business days
  • Xpresspost
    • Within Alberta: 1-2 business days
    • Canada: 1-2 business days
    • United States: 2-3 business days
  • Priority Mail
    • Canada: Next Day
    • United States: Next Day

Delivery standards are for items sent between most major urban centres and depend on origin and destination. Delivery standards are in business days, not calendar days. Please be aware that these are simply estimations and are not guaranteed.

Payment & Checkout

What Are Your Refund Policy, Privacy Policy, and Terms of Service?

What Types of Payment are Accepted?
Original Handcrafted Jewelry accepts payments with Shopify Payments. Methods that are accepted are: Visa, MasterCard, American Express, PayPal Express Checkout, Shopify Pay and Apple Pay.

Are Taxes Included?
All taxes are included in the prices shown on jewelry items and sets.

Can I Create an Account?
Customers are only able to check out as guests.

How Do You Stay in Contact with Me Once an Order is Placed?
Customers provide their email address during checkout and receive updates on their orders by email.